Terms of Service
Draft for review. This page must be checked by Relay and its legal adviser before launch.
The product
Relay Band is a wellbeing product. It is not a medical device, does not diagnose, treat or prevent any condition, does not guarantee that any event will be detected and is not an emergency service.
Membership
Relay offers a membership for each band: $19 a month or $199 a year. Membership is not charged at preorder. We will confirm membership terms with you before your band ships. [Confirm cancellation terms.]
Orders and payment
Payments are processed by our payment provider. Prices are shown in US dollars. Preorders are charged in full at checkout and are expected to ship from mid-November 2026. Preorders are final once placed and cannot be cancelled before they ship. If we expect to ship later than stated, we will tell you and give you the choice to wait or cancel for a full refund.
Alerts
Alerts are prompts to check in. Delivery of notifications, SMS and calls depends on phone, network and service availability.